Questions to Ask a Home Care Company

What You Should Know Before Choosing Care

Choosing a home care provider is an important decision that impacts the safety, comfort, and well-being of your loved one. Not all home care companies operate the same way, and asking the right questions upfront can help you avoid costly mistakes and ensure you receive the highest level of care.

Understanding how caregivers are hired, trained, and supervised — along with knowing who is responsible for liability, insurance, and compliance — is critical when comparing providers.

At Sunlight Care, we believe in transparency. Below are some of the most important questions families should ask when evaluating a home care company, along with clear answers so you can make an informed decision with confidence.

Key Questions & Answers

Use the following guide to better understand what to look for in a qualified and reliable home care provider:

1. Are the caregivers your employee or mine?
Sunlight Care is a Home Health Services Firm licensed by the Division of Consumer Affairs. It is illegal to use        contractors (1099 workers) in New Jersey. Our caregivers are Sunlight Care employees.
2. Who pays the payroll taxes for the caregivers?
Sunlight Care pays all payroll taxes and worker's compensation insurance. This is required by law.
3. Are the caregivers Certified By the Board of Nursing?
All personal care workers are Certified by the Board of Nursing. Sunlight Care is one of the few home care companies        who is authorized by the Board of Nursing to train Certified Home Health Aides. Sunlight Care graduates about        150 to 200 Certified Home Health Aides every year. We keep the best and let our competition use the rest.
4. Are the caregivers supervised by an RN?
Sunlight Care opens every case with an RN and an RN supervises all caregivers. New Jersey requires Certified        Home health Aides to be supervised by an RN.
5. Does an RN monitor the client and the caregiver?
Yes. An RN will monitor your care at least monthly and more often as required by your needs.
6. Who is liable if the caregiver gets hurt on the job?
Sunlight Care caries workers compensation insurance which protects the client if the caregiver gets        hurt on the job and cannot work.
7. Are the caregivers covered by workers compensation insurance?	Yes
8. Are the caregivers insured and bonded?	Yes
9. Are the caregivers criminal background checked?	Yes -- at least once a year.
10. Are the caregivers drug tested?	Yes
11. Do the caregivers provide transportation?	Yes
12. Are the caregivers who transport clients checked for bad driving records?	Yes

Have additional questions? Our team is here to help you understand your options and find the right level of care for your family’s needs. Contact us today to learn more.